Refund and Returns Policy

We accept returns on products within 14 days from the purchase date. A store credit will be provided for the returned product(s) unless you are a trade account holder. In this case a credit will be applied to your trade account.

Customer must pay return postage or delivery charges for incorrectly ordered items or if they wish to exchange an item that is in perfect condition. The product must not have been used or installed and packaging must be in a perfect resaleable condition. Packaging must not be ripped or damaged in any way and must have the same colour packing tape applied. Products must be returned to CP Plastics Ltd and CP Bathrooms and then a full inspection will occur prior to any credit being raised.

Unfortunately, some items are non-refundable:

Anything that’s made to your specific requirements, is personalised or otherwise cannot be resold due to a bespoke element, for example:

Custom made panels for example Wetwall Panels
Bespoke bathroom orders for example Atlanta Bathrooms
Bespoke products such as poly carb roofing etc
Special Orders, items that have been ordered in specifically for your order

To avoid disappointment, please check whether an item can be cancelled or returned before ordering.

CP Plastics Ltd cannot be held responsible for items lost or damaged when being returned to us. We advise always to obtain a ‘Certificate of Posting’ and consider using a ‘Signed For’ service. Alternatively, you are also free to return your order in person if this is more convenient. Please check our website for opening hours.

No partial refunds can be made on package quantities. For example, returning 2 panels from a 4-panel pack size. We must have the full pack returned in as new, resale-able condition, including all unbroken seals and packaging. Exception only when notified damage is applicable. We need this to investigate and improve the supply chain from manufacture through to delivery to stop damages or faults occurring in future.

All products/panels must be individually checked prior to installation for any quality issues/defects. Please notify us immediately within 24 hours of delivery to report any issues, damages or defects. No claims can be made on defects known before/during installation to products that have been installed or cut.

All products/panels should be inspected for quality and defects PRIOR to arranging any kind of installer. Products are sold as DIY products and no claims for fitting costs or consequential loss will be entertained. Warranty on products cover product replacement only in the event of a successful claim.

Refunds do not include delivery charges. Please note that under no circumstances will the original delivery charge be refunded.

Returns are subject to a 20% re-stocking and administration charge.

Under distance selling laws all customers are entitled to 14 days returns from the date they receive their goods when ordering online. We process your refund within 14 days of receiving the returned goods and carrying out a successful inspection.

Please note that the panels NOT UV rated and will discolour if left in direct sunlight for prolonged periods of time, the panels are for interior use only, when cutting the panels, we recommend doing this indoors to avoid exposure to sunlight. We cannot be held responsible for incorrect product handling.

Please ensure batch numbers of bathroom cladding are checked and matched prior to installation. Claims will not be accepted once the packaging has been opened. If purchasing panels on separate dates and times, we cannot guarantee that you will receive the same batch number as we do not keep a record of these batch numbers. As such there is a possibility of slight colour variations between batches, we therefore advise to purchase your panels in one go. We cannot be held responsible for customers receiving different batch numbers when ordering on different dates.

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